Returns & Exchanges
At Sulwhasoo, we are committed to your skin's journey and offer a 30-day return policy for products purchased directly from our official website. If you are not completely satisfied with your purchase, we invite you to return the item in its original, unopened condition for a full refund.
Initiate Your Request
Visit our online Returns Portal with your order number and email address to select the items you wish to return and receive a Return Merchandise Authorization (RMA).
Prepare Your Package
Carefully pack the unused items in their original packaging, ensuring all promotional gifts and samples included with the purchase are also returned to qualify for a refund.
Affix Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel before dropping it off at any authorized carrier location.
Receive Refund
Once our quality control team inspects and approves the returned items, your refund will be processed to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing